Refund policy

We hope you Deeply Love and Cherish your Hand-Tailored piece.
Because our Collections are Composed of Unique artifacts meticulously Handcrafted or Made-To-Order by Independent Japanese Artisans specifically upon your request, we ask that you Review our Tailored Policy below prior to purchase.

Made-to-Order & Bespoke Exclusions
As each Made-To-Order piece is brought to life Exclusively for you,
we are Unable to Accept Cancellations, Returns, or Exchanges once an Order is Confirmed.
Please Note that personal Preferences—such as a Change of mind regarding the color variance under different light, the organic texture of the material, or placing an order for an incorrect size— Do not Qualify as Valid Grounds for a Return.
To ensure your Ultimate Satisfaction, we kindly invite you to Meticulously Examine
our site’s high-resolution photographs, size architecture matrices, and detailed description before finalizing your investment.

The Exception: Damaged or Defective Deliveries
The sole Exception to this policy is if your artisan piece arrives with structural Damage or transit Defects. In the rare event that your package sustains damage prior to arrival, we will gladly facilitate an Exchange.

Action Required
  • Please Contact us via Message/Email within 14 Days of Delivery before initiating any return actions.
  • Please Include clear Photographic Evidence of the Damaged artifact and its original packaging so our concierge can immediately Verify and Assist you.

General Conditions for Eligible Non-Bespoke Items
Should a standard, non-bespoke item be approved for a return under exceptional circumstances, it must comply with the following strict Luxury Standards:
The item must be entirely Unused, Unwashed, and in its pristine, Original Condition.

All original premium Packaging, Inner-linings, and Tags must be included seamlessly.

For strict Hygiene and Safety reasons
Earrings are permanently Non-Returnable under Any Circumstances
unless they arrive with a verified manufacturing fault.

All return shipping Costs, along with any associated international customs duties,
remain the sole responsibility of the customer.

To initiate a inquiry or discuss your piece with our concierge, please contact us directly at: info@watashi.living

We remain profoundly Committed to Ensuring a Transparent, Thoughtful, and Seamless experience
as you Welcome the soul of Japanese Handcraft into your life.